What is Nu-Kitchen's food like?
Is there any preparation required?
Can Nu-Kitchen accommodate my food restrictions?
Does Nu-Kitchen offer a Corporate Discount?
How is Nu-Kitchen different from other meal delivery services?
How much variety is there?
Are Nu-Kitchen meals plated in microwave safe packaging?
How can Nu-Kitchen benefit my health?
How does Nu-Kitchen's nutritional approach compare to other diets?
If I'm pregnant or a new mother, is Nu-Kitchen right for me?
What's the difference between refined carbohydrates and whole grains?
Why is fat important to include in my diet?
What's the benefit of eating five or more times a day?
What should I be drinking?
Can I eat Nu-Kitchen if I have diabetes?
What is Nu-Kitchen200 and how can this program help me lose weight?
If I'm trying to lose weight, how long will it take to see a difference?
What is Nu-Kitchen's philosophy for weight loss and weight management?
Can I use Nu-Kitchen just a couple of days per week?
How does alcohol consumption affect my weight and health?
If I'm a fitness enthusiast, athlete or body builder, is Nu-Kitchen right for me?
I live in a brownstone or walk-up apartment building. How will deliveries be made if I have no doorman?
How does delivery work?
Where does Nu-Kitchen deliver?
How do I return my empty soft-cooler bags to Nu-Kitchen?
Which days can I get deliveries?
What if I go out for a meal but do not cancel the meal for that day?
How does the credit system work in relation to delivery cancellations?
Can I cancel a full day's delivery, part of a delivery or suspend my service for a period of time?
How much does it cost to eat with Nu-Kitchen?
How will I be billed?
Can I renew or extend the program?
Do I get rewarded if I refer friends or clients to the program?
What are Nu-Kitchen’s Terms & Conditions?
Who should I contact with a press inquiry about Nu-Kitchen?
What is Nu-Kitchen's food like?
We believe that food is really only good for you if it's a pleasure to eat. We specialize in creating delicious gourmet meals that meet your unique tastes, serving an array of global cuisines and flavors, using all-natural ingredients, sourcing our produce locally each season. Our program follows our Healthy Eating Guarantee, which incorporates key elements of the Mediterranean style of cooking, e.g., whole grains, lean sources of protein, fish, heart healthy oils, and plenty of fresh fruits and vegetables. That's why delicious food is always our first priority.
We offer an extensive menu of items based on popular global cuisines and culinary trends so check out this week's menu to get a flavor for our style of cooking.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
Is there any preparation required?
All of our items are delivered to you fully cooked. Items intended to be served warm or hot can be heated quickly in a microwave or conventional oven. Everything else is ready to eat exactly as you receive it.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or by calling 1-877-971-6475.
Can Nu-Kitchen accommodate my food restrictions?
Yes. We do this in two ways. First, you can let us know if you'd like to never receive a particular food or ingredient, and we will automatically make menu suggestions for you that never call for these particular items. Second, we provide a complete ingredient list on every item we offer, so you can make the best informed menu selections as you go.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
Does Nu-Kitchen offer a Corporate Discount?
Nu-Kitchen offers a Corporate Partners Program, which offers several benefits to partners' employees, including preferred pricing. Learn more about our Corporate Partners Program.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
How is Nu-Kitchen different from other meal delivery services?
Nu-Kitchen offers high-quality food, sourced from the finest purveyors in the New York region. Everything is prepared from scratch so meals are always fresh and never frozen.
Nu-kitchen continually enhances customer service and online account servicing.
Read more about How Nu-Kitchen is Different.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
How much variety is there?
Nu-Kitchen is one of the few services that offers multiple items for you to choose from for each and every meal. Our cooking features the best of the season, so you'll experience a host of new signature items every winter, spring, summer and fall. In total, our menu consists of several hundred different items, and we're constantly at work creating exciting new additions. Nu-Kitchen also offers a Vegetarian friendly menu. Reference our Vegetarian Page for more info.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
Are Nu-Kitchen meals plated in microwave safe packaging?
All Nu-Kitchen meals are freshly prepared and can all be eaten cold. However, Nu-Kitchen meals that suggest reheating are plated in microwave safe packaging. Just remember to remove any containers within the dish that contain condiments (e.g., sauces, yogurt, fruit). You can also remove the meal from the packaging and place on a cooking tray to cook in a conventional or toaster oven.
Remember to recycle your empty packaging!!!
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or by calling 1-877-971-6475.
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How can Nu-Kitchen benefit my health?
The optimal nutrition you'll enjoy with Nu-Kitchen is a function of the wide range of whole foods that we use everyday, as outlined in our Healthy Eating Guarantee and contained in our Nutrition Facts. Getting your nutrients from a wide variety of whole foods is extremely important. More research shows that it's not just nutrients themselves, but the foods that contain them as well and it is this combination that makes the difference in human health.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
How does Nu-Kitchen's nutritional approach compare to other diets?
Our belief about nutrition is based on a combination of the soundest scientific evidence available and a good dose of common sense.
Here's some major differences between Nu-Kitchen and many of the typical diets you might read about:
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We believe eating well is a long-term proposition with long term benefits, whereas most "diets" are about helping you lose weight as quickly as possible with little thought given as to the health consequences of such an approach, or even if it's possible to keep the weight off once the "diet" is over.
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We believe that eating well can contribute to a healthy weight, but that eating well also has many other profound benefits, where most "diets" only think about food in terms of losing or gaining weight.
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We don't believe in the phrase "never eat....", because we think it just makes us obess about eating what we can't have, whereas most "diets" are based on the "never eat" idea.
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For more specific daily and weekly nutrition provided by Nu-Kitchen's program, check out the
Nutrition Facts.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
If I'm pregnant or a new mother, is Nu-Kitchen right for me?
Nu-Kitchen "NuMoms" is designed to help new and expectant mothers eat well and manage weight after giving birth. We help new mothers understand daily caloric requirements, manage certain food restrictions, provide high quality food, and save precious time. Since we provide all of a new mom's daily meals, more time can be devoted to other essential activities during this critical period.
Our program is overseen by a registered dietician, so any specific concerns can be addressed by one of our nutritional counselors, especially those surrounding weight management. For more information on how this works, read our NuMoms Page.
While as few as 5 days of meal service can be purchased, we suggest purchasing 20 or 40 days of service to promote the benefits of our "NuMoms" program. If you're interested, you can sign up online and indicate that you're pregnant and/or breast feeding.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
What's the difference between refined carbohydrates and whole grains?
Nu-Kitchen's focus is on whole grains like oats, brown rice and whole wheat flour to provide you with fiber, B vitamins and antioxidants. The fiber in whole grains also helps you feel full after eating. Refined carbohydrates such as bleached flour are stripped of their bran and germ layers during processing, so they are low in fiber and antioxidants.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
Why is fat important to include in my diet?
Fat is a necessary component of a healthy diet. Some fats are essential, meaning that the body cannot manufacture them and they must be consumed from food in order to prevent a deficiency. The omega-3 fatty acids, polyunsaturated fatty acids that are common in cold water fish such as salmon, are one example of essential fatty acids. Fat is also necessary to utilize vitamins A, E, D and K, along with the carotenoids, lycopene and beta carotene. Fat takes longer to digest than carbohydrates or protein, helping us to feel satisfied after eating. Some research has shown that eating a very low fat, high carbohydrate diet may actually increase your risk for heart disease by raising triglyceride levels and decreasing levels of the heart healthy HDL (high-density lipoprotein) cholesterol or "good" cholesterol, which is protective against heart disease. This effect may be partially due to a deficient intake of essential fatty acids.
The key is balance. Nu-Kitchen foods provide you with monounsaturated fats from foods like olive oil, avocados and nuts as well as polyunsaturated fat from fish and soy products. Nu-Kitchen generally minimizes the amount of saturated fat for the day to less than 10% and avoids using products made with trans-fat. Saturated and trans-fat increase LDL (low density) cholesterol, a risk factor for heart disease.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
What's the benefit of eating five or more times a day?
Nu-Kitchen is designed to meet your daily calorie needs spaced evenly throughout the day by providing you with three meals and two snacks in our signature delivery. By eating more frequently throughout the day, you help to maintain a consistent blood sugar and energy level and avoid the binging that often comes after long periods without eating.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
What should I be drinking?
We recommend that you stick to no or low calorie beverages such as water, seltzer or tea. Liquid calories from soda, sports drinks, smoothies and juice can derail a weight loss plan since all are high in sugar and calories. Plus, calories from beverages don't keep you feeling full like solid food does. Research has shown that you are more likely to reduce your daily calorie intake after eating a 200 calorie snack but not as likely after drinking 200 liquid calories [from soda].
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
Can I eat Nu-Kitchen if I have diabetes?
Nu-Kitchen is an excellent option for people living with diabetes. Nu-Kitchen meals are prepared only with whole grains, thereby avoiding the refined and processed foods and excess sugar that is unhealthy generally, but especially for diabetics. Also, Nu-Kitchen's tailored portion sizes help people achieve the right caloric intake, which is an essential component to healthy weight management.
If you have diabetes, you should consult your physician to see if Nu-Kitchen is right for you.
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What is Nu-Kitchen200 and how can this program help me lose weight?
Nu-Kitchen 200, our signature nutritional training plan for managing weight loss, goes beyond usual diets to help you achieve and maintain the fullest benefits of eating well, from sustained weight management and optimal body composition to significantly improved long-term health.
Eat 200 meals and snacks with us- that's 40 days of meal delivery service (breakfast, lunch, dinner and 2 snacks)- and you'll notice the difference. A healthy diet can result in 1-3 lbs of weight lost each week. In 6 weeks this can translate to quality weight loss of 6-18 lbs.
To get started, simply signup for 40 days of service and let Nu-Kitchen200 work for you.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
If I'm trying to lose weight, how long will it take to see a difference?
Weight loss will differ from one individual to the next. Ideally, you want to lose weight slowly, at a rate of 1-3 pounds a week. Customers that have weight loss questions can consult their health care professional or a Nu-Kitchen nutrition manager to individualize their Nu-Kitchen plan.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
What is Nu-Kitchen's philosophy for weight loss and weight management?
The single most important factor in weight loss and weight management is eating the right number of calories. Weight loss happens when the number of calories you consume is less than the amount of energy you expend. Maintaining your current weight happens when calorie intake is in balance with energy expended.
Nu-Kitchen tailors portion sizes to your specific needs, while preparing whole foods that naturally help you feel more satisfied after eating. If you are seeking to manage your weight, we encourage you to sign up to receive Nu-Kitchen at least 5 days per week. The longer you stay with us, the better your results can be. Not only can we help you lose weight but you'll experience greater energy and vitality.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
Can I use Nu-Kitchen just a couple of days per week?
Once you've achived your ideal weight, you most certainly can continue eating Nu-Kitchen for as many days each week as you like, whether it's one day or seven days. Simply go into your profile and check off the days that you would like to receive service. You can also increase your daily caloric count too, so you can eat at your "maintenance" level. We advise clients to stay with us after they've achieved their ideal weight to help them maintain it.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
How does alcohol consumption affect my weight and health?
For most adults, moderate alcohol consumption can fit into a healthy diet. In fact, some studies have shown that moderate alcohol intake (one drink or less per day for women and two drinks or less per day for men) may have health benefits.
If weight loss is your goal, you will need to budget your calories from alcohol into your daily caloric intake. Stick to low calorie choices like dry wine and be aware that calories from mixes add up -- a few drinks a night can quickly add up to over 1,000 calories over the course of a week.
If you do decide to drink, make sure you include folate rich foods such as green leafy vegetables, beans and whole grains. Even moderate alcohol intake can deplete your body of folate, a B vitamin that is especially important for reducing breast cancer and heart disease risk.
| Beverage Serving Size (ounces) |
Calories* |
| Red Wine (5) |
106 |
| White Wine (4) |
100 |
| Light Beer (Bud Light) (12) |
110 |
| Regular Beer (Budweiser) (12) |
142 |
| Gin and Tonic (7.5) |
171 |
| Screwdriver (Orange Juice & Vodka) (7) |
174 |
* Values from Bowes & Church's Food Values of Portions Commonly Used, Edition 16
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
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If I'm a fitness enthusiast, athlete or body builder, is Nu-Kitchen right for me?
Absolutely! Nu-Kitchen is the perfect choice for people who have specific fitness goals. Just as our customized portion sizes can promote weight loss, they can also promote an increase in muscle mass for individuals who follow a program of resistance exercise. We can just as easily provide the right food for endurance athletes, and other fitness enthusiasts. Please reference our Nutrition Facts for specific calorie and other nutritional information.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
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I live in a brownstone or walk-up apartment building. How will deliveries be made if I have no doorman?
Since we make our deliveries in the wee hours of the morning, we don't wish to wake you. Therefore, if you're not living in a 24-hour doorman building, you can send us a duplicate key for the exterior door to your building. Simply mail us your key before you would like to begin your service. (For expedited service, please send us your key via UPS - Bill to Account #10EY53) Please send your key to the following address:
| Dynamex |
| Attn: Ralph Gratto |
| 26 West 39th St, 2nd FLR |
| New York, NY 10018 |
We will then make your deliveries based on your food delivery schedule set up in your account. Our driver will drop off your day's worth of food right in front of your door, so it will be there when you wake up. If your building is a walk up and your apartment is higher than five floors, an additional delivery fee may be applied.
Please contact our Customer Care Center with any questions by emailing info@nu-Kitchen.com or calling 1-877-971-6475.
How does delivery work?
Before deliveries begin, you must first set up an account by signing up for service and determining your delivery schedule. We make our deliveries to each customer in the wee hours of the morning, typically between midnight and 6 am. Your food will come in a soft vinyl cooler with frozen gel packs that stay cold for at least 10 hours. It is delivered to your doorman or placed in front of your door so you won't be disturbed.
All items are ready to eat or at most require re-heating. We suggest that you refrigerate your food as soon as you open your bag. Whether you're getting an entire day's worth of food or just one meal, you choose the days of delivery that best meet your needs--- you have total flexibility in terms of managing your account and delivery days online. (There are also limited morning deliveries available to mid-town Manhattan locations between 8am-12pm. This is ideal if you can't receive early morning deliveries or live outside of our delivery area.)
Please contact our Customer Care Center with anyquestions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
Where does Nu-Kitchen deliver?
Our service is currently available for residents in Manhattan and in parts of Brooklyn & Queens, southern Westchester and Nassau Counties. As we will be adding new delivery areas, please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
How do I return my empty soft-cooler bags to Nu-Kitchen?
Simply leave your empty cooler bag just outside your door the evening before your next delivery and we will collect it. Cooler bags are the property of Nu-Kitchen and must be left for pick-up after use.
If you will be away for an extended period of time, please contact our Customer Care Center by emailing us at info@nu-kitchen.com or calling 877-971-6475 to schedule a pickup. Failure to return this property to Nu-Kitchen will result in a charge to your credit card in the amount of $30.
Which days can I get deliveries?
We offer daily deliveries, Monday through Friday. However, if you elect to receive food for Saturday or Sunday, we will include it with Friday’s deliveries. (Please note that the weekend food service is based off of Friday’s menu.) If you do not choose from the weekend menu we will make every effort to create variety for you, but it is not guaranteed at this time. When you signup online or by phone, you setup an account and select the days that you want delivery.
Customers with specific health, fitness or weight management objectives are encouraged to eat with Nu-Kitchen at least 5 days per week. However, based on your schedule, you may elect to receive fewer deliveries each week.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
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What if I go out for a meal but do not cancel the meal for that day?
If, for whatever reason, you're unable to eat a Nu-Kitchen meal on the day that it's delivered, that's OK! You can eat the meal(s) at a later date. Nu-Kitchen meals are prepared daily so they maintain their freshness for 3 or 4 days. Some meals even freeze well for up to 3 weeks (this excludes any leafy salad sides or snacks).
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com. or calling 1-877-971-6475.
How does the credit system work in relation to delivery cancellations?
Login and click "details" to the right of the "my menu" page to see your credits.
Cancelling an entire day of service (breakfast, lunch, dinner and two snacks) equates to 1.0 credits, and your schedule is automatically pushed out by one day. Individual meals and snacks have a partial credit value (0.2 for each breakfast, lunch or dinner and 0.1 for each snack). Once you accumulate 1.0 credits from individual meal and snack cancallations, the system adds an additional full day to your order.
Any partial credits balance at the conclusion of your order will be applied to your next orer.
Please contact Customer Care at info@nu-kitchen.com or 1-877-971-6475 option 1 for more information.
Can I cancel a full day's delivery, part of a delivery or suspend my service for a period of time?
Nu-Kitchen offers total flexibility in terms of how you can manage your order. If you're traveling or dining out, you may cancel an entire day's delivery, just certain meals within a delivery, or suspend your deliveries for a period of time.
To cancel a delivery or just certain meals within a delivery, login and go to my menu. Select the day(s) or meal(s) you wish to cancel and click save. Cancellations are accepted up until 7 a.m. the day before the delivery date. Your schedule is extended to account for cancelled deliveries.
To suspend your service for a period of time, call Customer Care at 1-877-971-6475.
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How much does it cost to eat with Nu-Kitchen?
Eating with Nu-Kitchen will cost $42.00 per full day for the NK200 plan. That's for an entire day's worth of food customized for you- breakfast, lunch, dinner and 2 snacks. When you consider the quality, choice, time savings and service that you get with Nu-Kitchen, we think you'll find Nu-Kitchen to be a tremendous value. Think about the hours each day and week you spend planning a meal, shopping, cooking and cleaning up. All of this goes away with Nu-Kitchen because we do all the work. Imagine the many hours each week you will save, plus you'll have all the benefits of healthy eating!!!
You may also order from our weekly service which is more along the lines of a weekly flexible a la carte option. The pricing for this service is as follows:
| Breakfast |
$7.95 |
| Lunch |
$11.50 |
| Dinner |
$11.50 |
| Snack |
$3.50 |
- Delivery of $4.95 on all orders $38.00 or less
* - Effective 11/10/2008
- A $7.95 fee for morning deliveries may apply
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
How will I be billed?
Your credit card on file in your account will be charged for the full value of your Nu-Kitchen service when your order is placed. If you have the "Auto-renew" feature selected on your account, then your credit card will be automatically charged for the next Nu-Kitchen order 1 business day before that future order is expected to begin.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
Can I renew or extend the program?
You may absolutely renew or extend your service with us. If you initially signed up with us but didn't select the "Auto-renew" feature- and you wish to continue with service- then you must log onto your account and purchase more days or select the "Auto-renew" feature to avoid any interruption in service.
If the "Auto-renew" feature was selected, then there is nothing that you need to do to extend the service since your next order will automatically be placed 1 business day prior to the expected start date.
If you sign up for a trial or introductory offer, your account will be automatically setup to "Auto-renew" for a 5 day order, unless you specify otherwise during the signup process. If you do not wish to continue with an order after your trial offer, then notify our Customer Care Center by 9am on the last day of your trial to cancel any future orders.
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
Do I get rewarded if I refer friends or clients to the program?
Yes! For every friend that you refer to Nu-Kitchen, you're entitled to one free day to be included in your next order.
Referral credits may not eligible to be combined with other special offers and sale or promotional pricing.
Please contact our Customer Care Center to refer someone directly by emailing info@nu-kitchen.com or calling 1-877-971-6475.
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What are Nu-Kitchen’s Terms & Conditions?
You may download the Terms & Conditions to review here: Click to view Terms and Conditions
Please contact our Customer Care Center with any questions by emailing info@nu-kitchen.com or calling 1-877-971-6475.
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Who should I contact with a press inquiry about Nu-Kitchen?
Please contact David Luce at 1-877-971-6475 ext 5391.